Part of the Incommunities Group housing association has been recognised for excellent customer service.
The Customer Service Excellence standard looks at the quality and delivery of services provided by public and private sector organisations, and has recognised Sadeh Lok for its high standards.
Sadeh Lok was also awarded five Compliance Plus ratings – three more than last year. These recognised many positive elements of its work, including:-
- the positive attitude and motivation of staff highlighted in an employee survey
- impressive progress shown by the Resident Scrutiny Group
- quality of the partnership with Incommunities following the merger with them in April 2015
- range of community-based activities to support customers and encourage inclusion
- success in achieving high performance levels against local and national
In their report, the assessor highlighted ‘the dedication of staff to put customers at the heart of service delivery’…’outstanding work in communities’ ….. and Sadeh Lok’s ‘clear and measurable standards and monitoring procedures’.
Judith Crowther, Chair of the Sadeh Lok Board, said: “This is fabulous news which recognises the commitment of everyone to support our customers and continue to deliver services that they really value.
“The last year has been a momentous one for the organisation and it has been extremely encouraging that this assessment recognised that the merger with Incommunities has been a positive move. Not least, in creating opportunities to broaden our services and provide more new homes.”
Geraldine Howley, Incommunities Group Chief Executive, said: “I would like to thank the whole team at Sadeh Lok on this reaccreditation success.
“This is a prestigious standard which underlines the commitment of everyone to put customers at the heart of everything they do.
“As the assessment shows, our partnership with Sadeh Lok has proved an excellent fit which is bringing significant benefits for customers and at operational levels.”