Twenty-seven Incommunities apprentices and construction managers have been given ‘dementia-friendly’ training to help them support vulnerable customers.
The training aims to give them the ‘tools’ to learn about the needs of customers with dementia and their carers.
Over 100 Incommunities’ staff and its ‘involved’ customers have so far been given training with the support of the Alzheimer’s Society.
The short courses have been run by housing colleagues, Tracy Tough and Kelly Hargreaves, who have trained as ‘dementia champions’ to raise awareness among Incommunities’ frontline staff and local customer groups.
Kelly Hargreaves, who helped deliver the latest training, said: “Dementia is a growing challenge nationally and as a group serving 55,000 customers we want to make sure staff, including our young apprentices, are able to support all our vulnerable customers in the best way possible.
Plastering apprentice, Keeley McIntyre was among the Incommunities’ apprentices to receive the ‘dementia-friendly’ training and said: “My partner’s grandad has dementia so I know how important it is to respect and understand the needs of people with dementia.
“This training has given me a real insight into how we can help our customers when we go into their homes.”
Geraldine Howley, Incommunities’ Group Chief Executive said: “Our staff regularly come into contact with customers with different physical and emotional needs.
“This training is an important step in ensuring we are able to make the lives of people living with dementia, including their carers, better and help them to continue to live independently for as long as possible.
“As an organisation we are determined to become a ‘dementia friendly’ housing provider and make a positive difference across our communities.”